We attach great importance to the protection of your personal data. For this reason, we strictly adhere to the General Data Protection Regulation (“GDPR”) which requires us to inform you about the processing of your personal data on our website www.CabsMalta.com (together referred to as “CabsMalta” or “We”) in a generally understandable form.
This Privacy set of statements sets out the use of any personal information you provide to us via phone or text, by email, or by any other correspondence. In order to provide you with our exclusive services, we sometimes need, or even required to collect information about you. We are committed to protecting your personal information and processing it solely in accordance with the principles set forth below and in compliance with applicable privacy laws.
When using our website and services, data is collected. However, not all data collected by us falls under the personal data categorisation. Personal data is considered all data that relates in any way to your person. Some examples of personal information include your name, address, e-mail address, and how you behave on our website, such as your IP address.
Via our website you or third parties can get cab rides and airport transfers from us. To provide these services, therefore, further personal information is processed when you enter the ordering process. This data concerns the start and the destination of the trip, information about your smartphone or other device as well as your encrypted password. Your name, telephone number, location and pickup and destination locations (both as address and as geo coordinates) are transmitted to your driver.
The mentioned geo-data is needed by the driver, so that he can pick you up and bring you to your destination. The name of the driver is used to identify them. The driver can call you on their phone number after he has accepted the job, for example if he cannot find you or if he is late due to a traffic jam. The legal basis for this processing is Art. 6 (1) sentence 1 lit. b GDPR.
The website is hosted on a server located in a data centre in the European Union. We have concluded a contract with the service provider, an United Kingdom registered company, pursuant to Section 28. We secure our website and other systems through technical and organizational measures against loss, destruction, unauthorised access, and alteration of data. Your data will only be transmitted encrypted. We use the coding system SSL.
Creation of a user account (registration) and login
To use our services through our website, you can book as a guest or create a user account and, if you have already done so, login. We use your access data (e-mail address and password) to grant you access to and manage your user account. However, to fully use our Website, you will need to provide additional information to complete your user profile. Mandatory information is your full name and telephone number. If you do not provide this information, you will not be able to create a user account and will not use features of our services.
Voluntary information (such as special requests to the driver) will be used to display it according to your settings made on the website and to make it available to other users, the drivers, as requested.
This data processing is justified by the fact that the processing we have a legitimate interest in making our website as user-friendly as possible and to ensure the correct operation of the services. In this respect, our interest predominates here your rights and interests in the protection of your personal data within the meaning of Art. 6 (1) lit. f GDPR.
Our Website uses Google Maps. This allows us to show you interactive maps directly on the website, allowing you to conveniently use the map feature.
By visiting the website, Google receives the information that you have accessed the corresponding subpage of the website or the map function of it. In addition, your current location, the pick-up location and the destination location (both as an address and as geo coordinates) will be transmitted to Google. This happens regardless of whether you own a user account on Google that you are logged in to or not. When you’re logged in to Google, your data will be assigned directly to your account. A deactivation of the transmission is not possible, since this data processing is necessary for the rendering of our service. The legal basis is Art. 6 (1) sentence 1 lit. b GDPR. Google stores your data as usage profiles and uses them for purposes of advertising, market research and / or custom design of its website. Such an evaluation will be made (even for non-logged-in users) to provide on-demand advertising and to inform other Google users about your activity on our website. You have a right to object to the formation of these user profiles. Please contact Google to do so.
On our website we offer Payment via PayPal. Provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).
Likewise, you can pay through the service provider Stripe (Stripe Inc., 510 Townsend Street, 94103, San Francisco, United States).
If you select the payment via PayPal or Stripe, the payment data you have entered will be transmitted to the respective service provider. The transmission of your data to PayPal and Stripe is based on Art. 6 (1) lit. b GDPR (processing to fulfill a contract).
PayPal and Stripe may store cookies on your computer. We have no control over it. You can change the privacy settings of your browser so that it does not accept all or certain cookies. However, if you decline certain necessary cookies, you may be unable to use certain parts of our website for technical reasons.
Both companies are located outside the European Economic Area in the USA. It can therefore not be ruled out that your data will also be processed outside the European Economic Area (EEA) in the course of payment processing. However, both PayPal and Stripe are certified under the EU-US Privacy Shield, giving a data protection standard comparable to that of the EEA. We have entered into a contract processing contract with both companies which complies with the strict standards of Art. 28 GDPR.
Data processing when used for information only
If you visit our website merely to obtain information and do not actively submit data, for example via the contact form or upon registration, we will in any case process the following data that your browser automatically transmits to our server.
These are the following data:
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (concrete page)
Access Status / HTTP status code
Each transferred amount of data
Website from which the request comes
Operating system and its interface
Language and version of the app or browser software
We need this information because otherwise we cannot display our website for technical reasons. We also use this information to ensure the stability and security of our website. After two months at the latest, this data will be deleted automatically. The legal basis of this processing is Art. 6 (1) sentence 1 lit. f GDPR, as our legitimate interest in the stable and secure provision of our website outweighs your interest in the protection of your personal data here.
E-mails for discount promotions and news
With your permission, you can subscribe to discount promotions and news emails to let you know about new features, products and promotions, or to contact you for service purposes.
To register for these e-mails, we use the so-called “double opt-in procedure”. This means that after you have registered, we will send you an e-mail to the e-mail address specified in which we ask you to confirm that you wish to receive such e-mails. If you do not confirm your registration within 48 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP addresses and times of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to inform you about possible misuse of your personal data. The legal basis in this respect are Art. 6 (1) lit. a and lit. c GDPR.
Obligatory indication for sending the e-mails is your e-mail address alone. The specification of additional, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will save your e-mail address for the purpose of sending you these e-mails. The legal basis is Art. 6 (1) sentence 1 lit. a GDPR.
You can revoke your consent to the sending of emails for discount campaigns and news at any time and unsubscribe from such emails. You can declare the cancellation by clicking on the link provided in each e-mail, by e-mail to or by sending a message to the contact details stated in the imprint.
Cookies are small text files placed on your computer by websites you visit. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the website. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
This website uses two types of cookies, which we would like to briefly explain to you:
Disclosure of the data
Further development of the website
Any transfer of personal data is justified by the fact that we have a legitimate interest in adapting our corporate form as required by economic and legal circumstances and protecting your rights and interests in the protection of your personal data in accordance with Art. 6 (1) lit. f GDPR do not prevail.
Period of data storage
We will delete or anonymize your personal information as soon as it is no longer necessary for the purposes for which we collected or used it in accordance with the preceding paragraphs. As a rule, we store your personal data for the duration of the use or the contractual relationship via the Website plus a period of seven days, during which we retain backup copies after the deletion, insofar as this data is not used for the prosecution or for securing, Assertion or enforcement of legal claims will be required longer.
Disclosure of the data
The basic data protection regulation of the European Union gives you various important rights in connection with your personal data, which we would like to comply with. In detail, this is the:
Right to information
Right to rectification or deletion
Right to restriction of processing
Right to object to the processing
Rigth to data portability
To assert these rights is free of charge for you. We mentioned that earlier, but we would like to point out once again: If you want to assert your rights, just get in touch with us. The quickest way to help you is to make it clear in the subject matter that this is a privacy concern.
We make every effort to ensure that you have no reason to do so, but you also have the right to complain to us about the processing of your personal data by a data protection supervisory authority.
Opposition and revocation against the processing of your data
If you have consented to the processing of your data on the Website, you can of course revoke this consent at any time. Such revocation will affect the admissibility of the processing of your personal data after you have given it to us.
In some cases, we base the processing of your personal data on a balance of interests. This is especially the case if we have good reasons to process the data, but processing is not absolutely necessary to fulfill a contract with you. In these cases, you can object to the processing. In the event of such a disagreement, we ask you to explain the reasons why we should not process your personal data as we have done. In the case of your justified objection, we will examine the situation and will either discontinue or adapt the data processing or point out to you our compelling legitimate reasons on which we continue the processing.
Of course, you may object to the processing of your personal data for advertising and data analysis purposes at any time. About your advertising conflict you can inform us under the following contact details: email@example.com
Responsible for the data within the meaning of Art. 4 (7) GDPR we are Cabs Malta (Eurosaver, Triq Censu Tanti, San Pawl il-Baħar, SPB 3020). All questions, complaints and concerns about data protection on the website can be addressed in writing to this address. Of course, you can also reach us by e-mail at firstname.lastname@example.org or via our on website contact form. If you give an indication in the subject line that it concerns a privacy concern, we can process this a little faster.
Changes to the Policy
As of: 12th of September, 2020